COVID-19 Updates

COVID-19 Update

July 10, 2020

Aloha!


We are excited to announce that we are resuming our operations at The Umauma Experience as part of the statewide re-opening of outdoor activities in Hawai’i. We are offering our Deluxe ATV tour9-Line Zipline tour, Zip ‘N Dip, and River Swim & Kayak. To ensure the safety and health of our guests, staff, and local community, we have implemented new COVID-19 safety protocols. Please see these new policies below that are required of guests who visit The Umauma Experience:

Face Coverings
All guests are required to wear a face covering (face mask, bandanna, face gaiter, etc.) during check-in and when social distancing is not possible. Children under 5 years old are not required to wear a mask. We highly recommend guests bring their own face covering as we may not have enough supplies to accommodate all guests.

Social Distancing
While we have been incorporating social distancing in our operation, we also ask that guests work to maintain social distance (6 ft or more) from other guests on the property when possible.

Required Temperature Check / Health Screening
Upon check in at our Visitor Center, all guests are required to undergo a simple health screen before being allowed on the property. Any guest experiencing symptoms will not be allowed to remain on property or participate in our tours. Either a refund will be issued, or the reserved tour will be rescheduled for a later date.

Travel Quarantine Requirements
We are currently welcoming kama’aina, military, and those who have finished their mandatory travel quarantines. All guests who are visiting, as well as Hawai’i residents that have traveled outside of the state, will need to show verification that they have completed the mandatory 14-day quarantine. A plane ticket, hotel stub, and / or car rental agreement can be used for verification.

Guests that booked directly with The Umauma Experience, please call us at 808-930-9477 with your name and confirmation number.

Guests that booked using a concierge, an online travel agency, or a travel wholesaler, please contact the agency you booked through to make any changes. They have all been made aware of our easy cancellation policy.

Our Visitor Center is open! Our hours are 8 am to 4 pm, Monday through Friday. These hours are subject to change as part of our re-opening strategy.